Refund and Returns Policy

Product once returned under the 15-day policy (Date of Shipping Invoice) will be refunded 100 % of the value in your payment source (Credit Card/Debit Card/Net banking)

In order to be eligible for the return, the product to be returned should be accompanied by:

• Product to be returned with original packaging in sellable condition with no scratches, wear and damage, or alteration.
• Certificate (If Any)
• Invoice Copy of the Product
• Warranty Card

The Money-Back amount will be 100% of the actual amount paid. In case, any coupon, discount, or promo codes were used during the original purchase, the exchange amount will be reduced by an amount equivalent to the coupon, discount, or promo codes, as applicable.

In case of a refund on 15 Day Money-Back, payment of the refund amount shall be done via online bank transfer to the customer’s bank account within 21 business days of receipt of the product. If the mode of the payment was through online debit/ credit card/ net banking, the refund will be processed by reversal of the transaction.

In the case of the 15-day Money Back policy, a Shipping Charge of Rs 750/- shall be borne by the customer for all the jewelry under this policy.
To request for return of the product under the 15-day Money-back Policy you should do the following:
Email our Customer Care within 15-days from the date of Product Invoice on sales@onecarat.co.in
Call our Customer Care to confirm once the package is ready with all the requisites to arrange for re-shipment of the same.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Return address : SCO 96, Sector 35C, Chandigarh(U.T) , 160022